Refund policy

 

Refunds

We have a 24 hour return policy, which means you have 24 hours after placing your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at tkhearns@gmail.com. Please note that returns will need to be sent to the following address: 110 Aerial Cres Rosedale Station, AB T0J 0Y0

If your return is accepted, please allow up to 10 business days for funds to be returned in your account, depending on date and time order was places. I.e.: Weekend order placement may be a longer wait time for funds. 

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at tkhearns@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.