Shipping policy

Shipping Areas:

2. Shipping Methods:

We use Canada Post, Purolator, FedEx to ship orders.
We may offer different shipping options (e.g., standard, expedited) with varying delivery times and costs.

3. Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order.
You will be presented with shipping cost options during the checkout process.
We may offer free shipping on orders over a certain amount.

4. Order Processing Time:

Orders are typically processed and shipped within 3 business days of receiving your order.
Please allow additional time for order processing during peak seasons or periods of high order volume.

5. Order Tracking:

You will receive a shipping confirmation email with your tracking number once your order has been shipped.
You can track your order using the tracking number provided on the shipping carrier's website.
If you have the shop pay app- information will be loaded there, It may also be sent to your email on the order form.

6. Delivery Times:

Estimated delivery times will vary depending on the shipping method and destination.
Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances (e.g., weather, carrier delays).

7. Shipping Address:

Please ensure that your shipping address is accurate and complete to avoid delays in delivery.
We are not responsible for orders shipped to incorrect addresses.

8. Shipping to Rural Areas:

Delivery to rural areas may take longer than estimated delivery times for urban areas.
Additional shipping charges may apply for delivery to remote areas.

9. Damaged Shipments:

If your order arrives damaged, please contact us immediately at tkhearns@gmail.com
Please retain all original packaging and damaged items for inspection purposes.

10. Order Cancellations:

11. Returns:

Please refer to our separate Returns Policy for information on returns and exchanges.

Thank you for your order and supporting our family owned and operated little soap shop!